Who We Are

Horse Player NOW is co-owned, managed and operated by lifelong racing enthusiasts who share worlds of combined experience working on the inside of the racing industry. Jeremy Plonk (bio here) and Joe Kristufek (bio here) bring an array of insight with the approach of the horseplayer first. After all, that's how we started in the business and what continues to drive us today.

For more information and to inquire about potential advertising and/or chat partnerships, contact Jeremy Plonk at Jeremy@horseplayernow.com or call 570-459-4501.



E-mails:
General Customer Service:
service@horseplayernow.com
Jeremy Plonk:
jeremy@horseplayernow.com
Joe Kristufek: joe@horseplayernow.com

Phone:
Horse Player NOW customer service hours, M-F 8-5 p.m. eastern -- (570) 459-4501

Mail:
PO Box 41
Milnesville, PA 18239

Site Photo Credits:
Special thanks to Tom Baker Photography and the American Quarter Racing Journal.


FAQ - Frequently Asked Questions


What are Horse Player NOW chats, and how will viewing/participating enhance my on-line racing experience?

Horse Player NOW (HP NOW) utilizes chat technology in hosting an interactive experience capable of accommodating tens of thousands of participants simultaneously. HP NOW chats are produced by life-long racing enthusiasts who combine their knowledge of the game with production skills and Internet savvy to create an informative and entertaining community environment.


The HP NOW chats allow racing fans from all over the world to watch and play the races with us. Opinions are what make the wheel turn. The goal is to provide participants food for thought, while concurrently allowing them to express their opinions.

Most importantly, we want participants to enjoy the complete HP NOW chat experience. It is horse racing, wagering is involved. Taking that aspect seriously is critical, but equally as significant is our ability to display our personalities, entertain, and have fun!


Here are a few points to consider:

-         HP LIVE chats give on-line fans a community feel.

-        The experience appeals to all levels of horseplayers, from the beginner to the expert.

-         We are all playing the races together.

-         Analyzing past performances.

-         Discussing pace scenarios.

-         Watching the odds.

-         Examining the horses in the post parade.

-         Seeking out potential track trends.

-        Discussing human connections: who is hot/not.


The HP LIVE chats are produced and hosted by Horse Player NOW personalities. In addition to providing analysis, the producers also serve as a traffic cop. They have the ability to create:

-       Interactive polls.

-       Race-day scorecards to follow winning connections, prices and track trends.

-       News flashes to display carryover pools and important track information.


The chat module is embedded into a specially designed Horse Player NOW webpage that provides visitors a plethora of race-day information. With a simple mouse-click, chatters can find entries, weather, scratches/changes, results, jockey/trainer stats, news and selections without leaving the chat.


How do I participate in Horse Player NOW chats, and will my comments be used?


For Happy Hour and race-day chats, simply click on the play button within the chat module. The live chat will pop up. Type in your screen name, type away in the comment box, and click send when ready. In moderated chats, the producer has control of posting the comments. As long as your question/comment is in good taste, is will be posted and responded to.


Horse Player NOW Free for All chats are open 24-7, and they are unmoderated. The
Free for All chat module allows for site visitors to come together to discuss horseracing whenever they would like. The room is open 24 hours a day, 365 days a year. We encourage race fans to invite their friends to talk racing and share opinions whenever it is convenient for them. That being said, please respect others and enjoy the camaraderie. Horse Player NOW does not endorse or represent the communications shared here amongst race fans.


Create a username, and a short profile (optional), and simply click the enter chat room button.


In order to access the Horse Player NOW Free for All, Java must be loaded on your computer -
JAVA download. There is no downloaded ever needed for the hosted chats at Horseplayernow.com.


What is the BUZZ all about?


HP NOW BUZZ is our signature horses-to-watch product.

Any top horseplayer will tell you that watching the races and taking good notes is the golden key to success. At Horse Player NOW, we understand that most people have 9 to 5 jobs. You cannot watch every race, every day. That is where we come in. Our Eyes, your prize!


HP NOW BUZZ is a daily listing of our horses to watch who are entered nationally that particular racing day. The product is sold daily, but the e-mail subscription service is cheaper, and much more practical. Live horses, from all of the top circuits, delivered directly to your e-mail box DAILY.


You've seen how stable mail-type services work. On a regular basis, our PRO handicappers will update their personal Horses to Watch list, which will include individuals who encountered troubled trips, ran against a bias, or raced well in key races.

We'll also clue you into un-raced youngsters who caught the eye of our private clockers during training hours, potentially giving you a major advantage in the baby races.


For more information on HP NOW BUZZ, visit our products page here.


As a fellow horseplayer, why should I trust that your handicappers are going to give me an edge?


Unlike most services, each of our experts handles a specific circuit, and all of their energy is devoted to it. From morning works to gallop outs after the race, our select group of Horse Player NOW analysts are engulfed in their track seven days a week. We're former official Equibase chartcallers, track morning-line makers, racehorse owners, public handicappers with solid reputations and we have personal relationships with the people who make racing go (owners, trainers, jockeys and exercise riders).


HP NOW analysts are not paper handicappers. We don't rely on computers and technology to do the hard work that it takes to become profitable. Computers do not have eyes. We recognize the fact that most horseplayers have 9 to 5 jobs. You cannot see every race every day. Let us do that legwork for you. We keep detailed trip and track bias notes. Nothing beats seeing. We're watching Wednesday and Thursday so you can win on Saturday.


If HP NOW is so confident in the abilities of their analysts, why are your products generally priced lower than those of your competitors?


We understand that the average person's bankroll for a day at the races is in the neighborhood of $150-$200. To price items at $20 each would mean that you would have to spend more than 10 percent of your bankroll on a single product before you even step up to the betting window for the first time. Our philosophy? You will like the HP NOW products so much this week, that you'll use them every week. We want our customers to win, and we're confident that they will. We make up the price difference by providing a solid base of loyal customers the quality products that they deserve. Less is more. By buying a quarterly subscription to the BUZZ, you spend less than $2 a day on average for the service.


Who are your handicappers and where can I read about their credentials?


Please visit our
Handicapper's Biography Page to learn more about the team.


When are the products posted for purchase?

For the next day's races, all products are posted for purchase by midnight Eastern time. HP NOW analysts want to give our customers every edge possible. We want to be in tune with the latest weather forecasts, track biases, and hot connections. Remember, we're not relying on a computer to churn out picks 72 hours in advance.


If I am unable to download a purchased product, how do I go about resolving the issue?


E-mail us immediately to
service@horseplayernow.com. We will respond as promptly as possible, and help you work through the issue. You can also call our Customer Service help line, available during normal business hours (M-F, 8-5 p.m. eastern) at 570-459-4501 for a personal assist. If you do not receive an answer, please leave a message and we'll respond as soon as possible.


Are there any new products on the horizon, and will you be offering any on-line handicapping tournaments?


We are working on a lot of exciting and innovating projects moving forward, both in products and interaction. If you have any opinions on what you'd like us to offer on HP NOW, either in products or services, please feel free to drop us a note at
service@horseplayernow.com.


PRIVACY POLICY
 
What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature


; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.



How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to continue recurring subscriptions where applicable..

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.horseplayernow.com

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on Jan. 4, 2011

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.horseplayernow.com
PO Box 41
Milnesville, PA 18239
USA
service@horseplayernow.com
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